At Selene Hikes, we are committed to delivering your outdoor gear promptly and safely to your doorstep, no matter where you are in the world.
Order Processing
Once your order is placed and confirmed, our team begins processing it immediately. Please allow 1-2 business days for order processing before shipment. During peak seasons or promotional events, processing times may take a little longer, but we always strive to keep you informed.
Shipping Methods
We use trusted courier partners to ensure your package arrives securely. Each shipment is carefully packaged to protect your items during transit.
Tracking Your Order
After your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment. This helps you stay updated on your package’s journey until it reaches you.
International Shipping
Selene Hikes proudly serves customers worldwide. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient.
Shipping Charges
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. We occasionally offer promotions that include free or discounted shipping—stay tuned for special offers.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at [email protected]. We will work with our shipping partners to resolve the issue as quickly as possible and ensure your satisfaction.
Contact Us
For any questions or concerns about your shipment, please reach out to us at [email protected]. Our customer support team is ready to assist you.