At Selene Hikes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refunds and returns process.
Return Eligibility
You may return most items within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
To start a return, please contact us within 14 days of receiving your order at [email protected]. Provide your order number and reason for the return. Our team will guide you through the next steps.
Return Shipping
You are responsible for the cost of return shipping unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days and credited to your original payment method or as store credit, depending on your preference.
Non-Returnable Items
For hygiene and safety reasons, certain items such as used camping gear or travel accessories that have been opened may not be eligible for return.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
If you have any questions about your order or our returns policy, please contact us at [email protected].